Clinical & Regulatory Transparency

Who Provides Care

All medical services are provided by licensed healthcare professionals, including:

  • Physicians (MD/DO)
  • Nurse Practitioners (NPs)

Clinicians:

  • Are licensed in the states where patients are located
  • Practice within applicable telehealth laws
  • Deliver care under clinical governance and medical oversight

Where We Provide Care

Clara provides virtual medical care only to patients located in states where our clinicians are licensed and authorized to practice telehealth.

Care is not provided outside of these jurisdictions.

Scope of Service

What We Provide

Clara offers virtual primary care services, which may include:

  • Preventive and wellness care
  • Primary care consultations
  • Chronic condition support
  • Health optimization and longevity-focused care

Services are provided based on clinical appropriateness and individual patient needs.

What We Do Not Provide

Clara does not provide:

  • Emergency or urgent emergency care
  • Mental health crisis services
  • In-person medical services
  • Guaranteed diagnoses, treatments, or prescriptions

Emergency Notice

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

Mental Health Crisis Notice

If you or someone else is experiencing a mental health crisis, suicidal thoughts, or immediate danger, call 911 or contact the 988 Suicide & Crisis Lifeline (call or text 988) for immediate support.

How Care Works

  • Patients securely share health information through the Clara platform
  • A licensed clinician reviews the information
  • Care is delivered via secure messaging and/or video visits as appropriate
  • All medical decisions are made by licensed clinicians using professional judgment
  • Follow-up instructions, care plans, or referrals are provided when appropriate

Use of AI-Assisted Tools

Clara uses AI-assisted tools to support aspects of care delivery, including:

  • Clinical documentation support
  • Intake and triage assistance
  • Clinical decision support workflows

Safeguards:

  • AI tools do not diagnose or prescribe
  • AI tools do not replace licensed clinicians
  • All medical decisions are reviewed and approved by licensed clinicians

Prescriptions & Medications

When clinically appropriate, licensed clinicians may prescribe medications as part of a patient's care plan.

  • Prescriptions are not guaranteed
  • Prescribing decisions are based on medical necessity
  • Certain medications may not be appropriate for virtual care

Pricing & Payment

Clara is a cash-pay medical service.

  • Pricing is disclosed before care is delivered
  • Fees may vary depending on the service provided
  • Subscription or membership options may be offered

Refund and cancellation policies are outlined in our Terms of Service.

Compliance & Privacy

Clara complies with applicable federal and state healthcare and privacy laws, including HIPAA.

Additional details regarding patient rights, data use, and privacy protections are available in:

Patient Support

If you have questions or concerns about your care, please contact us through the support channels listed on our About Us page or in our Privacy Policy.