Privacy Policy

HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Clara Health and its employees are dedicated to maintaining the privacy of your personal health information (“PHI”), as required by applicable federal and state laws. These laws require us to provide you with this Notice of Privacy Practices, and to inform you of your rights and our obligations concerning Protected Health Information, or PHI, which is information that identifies you and that relates to your physical or mental health condition. We are required to follow the privacy practices described below while this Notice is in effect.

A. Permitted Disclosures of PHI

We may disclose your PHI for the following reasons:

1. Treatment

We may disclose your PHI to a physician or other healthcare provider providing treatment to you. For example, we may disclose medical information about you to physicians, nurses, technicians or personnel who are involved with the administration of your care.

2. Health Information Exchange (HIE)

We may disclose your PHI through one or more secure Health Information Exchanges (“HIEs”) to support coordinated, safe, and timely health care. An HIE allows authorized health care providers and organizations involved in your care to securely access and share relevant health information for treatment, payment, and health care operations, as permitted by law.

Participation in HIEs operates on an opt-out basis. You are automatically included unless you choose to opt out. Choosing to opt out will not affect your ability to receive care or services from us.

Certain sensitive health information is subject to additional protections under federal or state law and will only be shared when permitted or when specific authorization is required.

For more information about our participation in HIEs and how to opt out, please review our Health Information Exchange Notice.

3. Payment

We may disclose your PHI to bill and collect payment for the services we provide to you. For example, we may send a bill to you or to a third-party payor for the rendering of services by us. The bill may contain information that identifies you, your diagnosis and procedures and supplies used. We may need to disclose this information to insurance companies to establish insurance eligibility benefits for you. We may also provide your PHI to our business associates, such as billing companies, claims processing companies and others that process our healthcare claims.

4. Healthcare Operations

We may disclose your PHI in connection with our healthcare operations. Healthcare operations include quality assessment activities, reviewing the competence or qualifications of healthcare professionals, evaluating provider performance, and other business operations. For example, we may use your PHI to evaluate the performance of the healthcare services you received. We may also provide your PHI to accountants, attorneys, consultants and others to make sure we comply with the laws that govern us.

5. Emergency Treatment

We may disclose your PHI if you require emergency treatment or are unable to communicate with us.

6. Family and Friends

We may disclose your PHI to a family member, friend or any other person who you identify as being involved with your care or payment for care, unless you object.

7. Required by Law

We may disclose your PHI for law enforcement purposes and as required by state or federal law. For example, the law may require us to report instances of abuse, neglect or domestic violence; to report certain injuries such as gunshot wounds; or to disclose PHI to assist law enforcement in locating a suspect, fugitive, material witness or missing person. We will inform you or your representative if we disclose your PHI because we believe you are a victim of abuse, neglect or domestic violence, unless we determine that informing you or your representative would place you at risk. In addition, we must provide PHI to comply with an order in a legal or administrative proceeding. Finally, we may be required to provide PHI in response to a subpoena discovery request or other lawful process, but only if efforts have been made, by us or the requesting party, to contact you about the request or to obtain an order to protect the requested PHI.

8. Serious Threat to Health or Safety

We may disclose your PHI if we believe it is necessary to avoid a serious threat to the health and safety of you or the public.

9. Public Health

We may disclose your PHI to public health or other authorities charged with preventing or controlling disease, injury or disability, or charged with collecting public health data.

10. Health Oversight Activities

We may disclose your PHI to a health oversight agency for activities authorized by law. These activities include audits; civil, administrative or criminal investigations or proceedings; inspections; licensure or disciplinary actions; or other activities necessary for oversight of the health care system, government programs and compliance with civil rights laws.

11. Research

We may disclose your PHI for certain research purposes, but only if we have protections and protocols in place to ensure the privacy of your PHI.

12. Workers' Compensation

We may disclose your PHI to comply with laws relating to workers' compensation or other similar programs.

13. Specialized Government Activities

If you are active military or a veteran, we may disclose your PHI as required by military command authorities. We may also be required to disclose PHI to authorized federal officials for the conduct of intelligence or other national security activities.

B. Disclosures Requiring Written Authorization

1. Not Otherwise Permitted

In any other situation not described in Section A above, we may not disclose your PHI without your written authorization.

2. Marketing and Sale of PHI

We must receive your written authorization for any disclosure of PHI for marketing purposes or for any disclosure which is a sale of PHI.

C. Your Rights

1. Right to Receive a Paper Copy of This Notice

You have the right to receive a paper copy of this Notice upon request.

2. Right to Access PHI

You have the right to inspect and copy your PHI for as long as we maintain your medical record. You must make a written request for access to the Compliance Officer at the address listed at the end of this Notice. We may charge you a reasonable fee for the processing of your request and the copying of your medical record pursuant to state law. In certain circumstances we may deny your request to access your PHI, and you may request that we reconsider our denial. Depending on the reason for the denial, another licensed health care professional chosen by us may review your request and the denial.

3. Right to Request Restrictions

You have the right to request a restriction on the use or disclosure of your PHI for the purpose of treatment, payment or health care operations, except for in the case of an emergency. You also have the right to request a restriction on the information we disclose to a family member or friend who is involved with your care or the payment of your care. However, we are not legally required to agree to such a restriction.

4. Right to Restrict Disclosure for Services Paid by You in Full

You have the right to restrict the disclosure of your PHI to a health plan if the PHI pertains to health care services for which you paid in full directly to us.

5. Right to Request Amendment

You have the right to request that we amend your PHI if you believe it is incorrect or incomplete, for as long as we maintain your medical record. We may deny your request to amend if (a) we did not create the PHI, (b) is not information that we maintain, (c) is not information that you are permitted to inspect or copy (such as psychotherapy notes), or (d) we determine that the PHI is accurate and complete.

6. Right to an Accounting of Disclosures

You have the right to request an accounting of disclosures of PHI made by us (other than those made for treatment, payment or health care operations purposes) during the 6 years prior to the date of your request. You must make a written request for an accounting, specifying the time period for the accounting, to the Compliance Officer at the address listed at the end of this Notice.

7. Right to Confidential Communications

You have the right to request that we communicate with you about your PHI by certain means or at certain locations. For example, you may specify that we call you only at your home phone number, and not at your work number. You must make a written request, specifying how and where we may contact you, to the Compliance Officer at the address listed at the end of this Notice.

8. Right to Notice of Breach

You have the right to be notified if we or one of our business associates become aware of a breach of your unsecured PHI.

D. Changes to This Notice

We reserve the right to change this Notice at any time in accordance with applicable law. Prior to a substantial change to this Notice related to the uses or disclosures of your PHI, your rights or our duties, we will revise and distribute this Notice.

E. Acknowledgment of Receipt of Notice

We will ask you to sign an acknowledgment that you received this Notice.

F. Questions and Complaints

If you would like more information about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made regarding the use, disclosure, or access to your PHI, you may complain to us by contacting the Compliance Officer at the address and phone number at the end of this Notice. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file such a complaint upon request.

We support your right to the privacy of your PHI. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.

Phone Number Usage

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Please direct any of your questions or complaints to:

Clara Health, Inc

50 California Street

Suite 1500

San Francisco, CA 94111

support@clarahealth.us

This notice is effective January 23, 2026.